Refund policy
TEDBRICKS.COM – Return & Refund Policy
1. 30-Day Return Period
Tedbricks.com offers customers a 30-day return period starting from the date the package is received.
To initiate a return, please contact: contact@tedbricks.com
Products must be returned new, unused, unassembled, and in their original sealed packaging.
2. Non-Returnable Products (Hygiene, Safety, COVID)
For hygiene, safety and health protection reasons (including COVID):
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any opened product,
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any kit that has been handled,
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any torn or opened bag,
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any piece removed from its packaging,
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any partially assembled product,
cannot be returned.
These exclusions comply with EU regulation on opened hygiene products (Directive 2011/83/EU – Art. 16).
👉 In short: any opened or handled product is non-returnable.
3. Return Conditions
To be eligible for a return, the product must:
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be brand new and never used,
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be in its complete, original, undamaged packaging,
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include all accessories and manuals,
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include proof of purchase.
Products that are damaged, incomplete, or show signs of use cannot be refunded.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error by Tedbricks.com or a defective item.
The customer is responsible for proper packaging to ensure the product is not damaged during transport.
5. Refunds
Once the returned product is received and inspected, the refund will be processed within 14 days.
Refunds are issued to the original method of payment.
Tedbricks.com may apply a deduction if:
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the product arrives damaged,
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the packaging is deteriorated,
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the item is no longer in resellable condition.
6. Defective Products or Order Errors
If the item received is defective, broken, incomplete, or incorrect, the customer must contact contact@tedbricks.com within 48 hours of delivery, providing photos or videos.
Depending on the situation, we may offer:
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a replacement,
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a reshipment,
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a store credit,
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or a refund.
7. Lost or Undelivered Packages
A package is considered delayed if the maximum estimated delivery time is exceeded by more than 10 days.
If the carrier confirms the package is lost, a replacement or refund will be offered.
8. Gift Returns
Items received as gifts can only be refunded to the original purchaser.
No refund can be issued directly to the gift recipient.
9. Return Address
The return address will be provided by email after your request is approved.
Any package sent back without prior approval cannot be accepted.
10. Contact
For any return or refund request: